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Shipping & Returns

Edible custom cake topper orders we require at least 2 weeks notice before your event.

Acrylic (plastic) custom cake topper orders need to be placed by friday to have the avaiablie for pick up in the store by the following thursday.

Wedding cake toppers need to be placed at least 1 month before your event.

Cake / Cupcake orders  need to be placed at least 7 days before hand unless booked out prior.

 

for all above products these can not be posted.

 

 

Cake decorating supplies

Delivery Times Australia

Same Day Despatch

We will post your order on the same day if you pay by credit card & your order is received by 11am Sydney time. Despatch means to SEND your order out, and does not mean the day it will be delivered to you.*

*Please note on days that orders go above and beyond our regular order numbers, including Sales and specials, orders may not be sent out by 11am.  We reserve the right at our discretion to ensure your parcel is packed carefully and arrives as soon as possible.  Express deliveries always take priority.

Please note we advise the following times for standard delivery from the date of despatch.

 

 - Sydney, Brisbane, Canberra, Melbourne and Adelaide Metro areas: 2-5 working days

 - Other Capital & NSW, QLD, VIC and SA Regional areas: 3-8 working days

 - WA, TAS, NT & Remote QLD areas: 7-12 working days

 

*Express Delivery Country/Rural Australia please allow 1-8 BUSINESS DAYS DEPENDING ON  LOCATION

 

FOR MORE INFORMATION ON EXPRESS POST AND REGULAR POST TIME'S PLEASE REFER TO AUSPOST WEBSITE: http://auspost.com.au/parcels-mail/delivery-areas.html

 

PLEASE NOTE: If a parcel is not collected from the post office or undelivered due to an incorrect address being provided by the customer a return cost of $15.00 will be charged to the customer – this is an Australia Post charge, not a Custom Cake Toppers and Supplies charge, for a "return to sender" parcel.  Should you require a returned order resent to you, an additional payment will need to be made for postage. The amount for postage will be the ACTUAL cost to send the parcel, not the subsidised rate that was applied when you ordered. You will be contacted for payment before redelivery will be made. It is the responsibility of the purchaser to ensure the correct shipping address is entered into the system at the time of ordering.

If your order is getting posted to a company, please ensure you put the company name in the name postaged address field or Australia Post may refuse delivery.

We ship to PO Boxes.

 

 

We accept  Visa, Mastercard,  please call the store on 0416813550 to make payment.

 

Pick Up from Our Shop

You can now order all your cake decorating supplies online and select the pick-up option on checkout to have your items  waiting for you to pick up from our shop at 26 Liverpool rd Summer Hill 2130 (parramatta rd end)

 

Please include your pickup date and time in the comments section so we can ensure we have your order ready when you arrive.

 

If you wish to pick up on the same day as your order is placed, Please have your order in by 11am.

 

CAKE/CUPCAKE/DONUT TOWERS TS AND CS

 

ALL CAKES UNDER $300 FULL PAYMENT MUST BE MADE AT THE TIME OF BOOKING. ALL CAKE ORDERS OVER $300

REQUIRE A 50% DEPOSIT AT THE TIME OF BOOKING. BALANCE TO BE PAID 7 DAYS PRIOR TO COLLECTION OR DELIVERY.

 

CANCELLATION TERMS:

A FEE OF 50% TO BE APPLIED PRIOR TO GIVING 7 DAYS NOTICE. FAILURE TO GIVING 7 DAYS NOTICE WILL RESULT TO NO REFUND.

A CHAND OF MIND OR A AMENDMENT OF DATE IS CLASSED AS A CANCELLATION.

 

CAKE TOPPERS EDIBLE AND ACRYLIC. TS &CS

ALL CAKE TOPPERS ARE MADE TO ORDER THEY ARE TO BE PAID IN FULL AT THE TIME OF BOOKING. NO REFRUNDS WILL BE GIVEN ON CUSTOM ORDERS.

 

CAKE DECORATING SUPPLIES TS & CS

NO REFUNDS FOR CHANGE OF MIND